Frequently Asked Questions
Have Any Question? Here’s a List of Frequently Asked Questions…
Quantum Infosys is the technology partner behind ScomsERP. Choosing Quantum ensures that you work with a reliable, experienced software company with a proven track record of delivering high-quality solutions.
- Over two decades of experience in software development and IT services
- Expertise in cloud solutions, mobile apps, hybrid apps, and enterprise software
- Headquartered in Biratnagar, Nepal, with international presence in Cleveland, USA
- Serves over 1,000 clients across education, healthcare, retail, and corporate sectors
- Commitment to data security, quality, and innovative technology solutions
ScomsERP is a comprehensive, cloud-based Enterprise Resource Planning (ERP) solution designed to manage daily operations for academic institutions, retail businesses, hospitality services, healthcare organizations, and corporate companies. It brings multiple workflows into one platform, helping organizations improve efficiency, accuracy, and productivity.
- Centralized management of organizational data
- Modules for academics, finance, HR, inventory, sales, and more
- Cloud-enabled access from anywhere
- Easy-to-use interface for staff, management, and users
- Customizable and scalable for different types of institutions
ScomsERP is the flagship ERP product from Quantum Infosys, designed to help schools, colleges, universities, and businesses streamline operations and manage all processes in one platform.
- Comprehensive modules for academics, finance, HR, retail, hospitality, and healthcare
- Cloud-based, web, and hybrid app access for multi-platform convenience
- Secure, role-based access with audit trails and data privacy compliance
- Customizable workflows, forms, reports, and UI to fit institutional needs
- Support for multi-branch, multi-campus, and multi-tenant operations
- Ongoing updates, training, and support for smooth implementation and use
What modules does ScomsERP include?
ScomsERP – Academic
- Admissions and Enrollment
- Attendance Management
- Examinations and Marks Entry
- Fees and Accounting
- Timetable and Class Management
- Library and Inventory
- Hostel Management
- Transportation Management
- HR and Payroll
- Student/Parent App and Communication
- Certificates, ID Cards, and Reports
ScomsERP – Retail POS
- Billing and Barcode Scanning
- Stock and Inventory Management
- Multi-Counter and Multi-Branch Support
- Supplier and Purchase Management
- Customer Loyalty and Membership
- Online Orders and Delivery
- Sales Reports and Analytics
ScomsERP – Hospitality
- Front Desk and Room Booking
- Guest Check-In/Check-Out
- Restaurant/Kitchen Order (KOT/BOT)
- Housekeeping and Room Status
- Billing and Payments
- Inventory and Store Management
- Reservation Calendar and Reports
ScomsERP – Healthcare
- Patient Registration and EMR
- OPD/IPD Management
- Doctor Appointments and Scheduling
- Billing, Insurance, and Claims
- Pharmacy and Inventory
- Laboratory Test Reports
- Ward, Bed, and Nursing Management
- Doctor Workflow and Prescriptions
ScomsERP – Corporate Suite
- Financial Accounting and Budgeting
- Inventory and Supply Chain
- Sales and Customer Management (CRM)
- HR, Payroll, and Attendance
- Project and Task Management
- Document Management
- Analytics and BI Dashboards
- Multi-Branch and Multi-Company Support
Install the ScomsERP Web App on your mobile or computer for quick and easy access.
🌐 Link: https://portal.scomserp.com
📱 ANDROID (Chrome)
- Open the link in Chrome
- Tap the 3 dots at the top-right corner
- Select “Add to Home Screen”
- Tap Install
🍎 iPHONE / iOS (Safari)
- Open the link in Safari
- Tap the Share icon (box with an upward arrow at the top)
- Select “Add to Home Screen”
- Tap Add
🖥️ WINDOWS (Chrome / Edge)
- Open https://portal.scomserp.com
- Click the “Install App” icon on the right side of the address bar
- Confirm Install
Once installed, you can open the app directly from your Home Screen or Desktop like a regular application.
Yes — ScomsERP is cloud-enabled and can be accessed from any device with an internet connection and a modern web browser, making it easy to work from anywhere.
- Access via desktop, laptop, tablet, or smartphone
- Web, Web App, and hybrid mobile app support
- Compatible with Windows, macOS, Linux, Android, and iOS
- Secure login with role-based access and optional two-factor authentication (2FA)
- Multi-branch and multi-office support under a single login
- Real-time updates and synchronized data across all devices
ScomsERP is designed with enterprise-level security to protect your data from unauthorized access, data loss, and cyber threats. The platform ensures that all sensitive information remains safe, reliable, and accessible only to authorized users.
Security features include:
- Role-based access control (RBAC)
- Optional two-factor authentication (2FA)
- HTTPS/SSL encrypted communication
- Regular automated data backups
- Secure cloud hosting environment
- Periodic security patches and updates
- Activity monitoring and audit logs
Yes — ScomsERP fully supports multi-branch, multi-office, and multi-tenant operations. Organizations can manage all their locations under one unified platform while keeping data separated, secure, and easy to control.
- Separate data management for each branch or office
- Centralized reporting for all branches
- Branch-wise user roles and permissions
- Multi-tenant architecture for managing multiple institutions or businesses
- Single login credential to access all branches within a network organization
- Unified dashboard to monitor activities across locations
- Multi-company and multi-branch support
- Individual finance, inventory, HR, or sales configuration per branch
Yes — ScomsERP is modular and highly customizable. Workflows, forms, roles, reports, and the user interface can be tailored to match your institution’s rules and needs. Modules can also be adapted to fit your processes, workflows, and reporting requirements.
- Customizable academic, finance, HR, and inventory modules
- Ability to configure fee structures, exam formats, and attendance rules
- Custom dashboards and reports for management
- Optional module additions or removals based on your needs
- Integration with existing software or third-party tools
- Scalable to adapt as your institution grows
Yes — ScomsERP fully supports both yearly and semester-based academic structures. Institutions can configure their academic calendar, exams, results, fees, and attendance according to their preferred system.
- Supports yearly, semester, and customized academic formats
- Flexible exam and grading setup for each system
- Independent fee structures for yearly and semester programs, including group-wise and shift-wise configurations
- Attendance and class scheduling adapted to academic format
- Separate reporting and analytics for each academic cycle
Yes — ScomsERP includes a complete HR and Payroll module that helps institutions and businesses manage employee records, attendance tracking, and monthly salary processing efficiently.
- Employee attendance with biometric or manual entry
- Shift-wise and department-wise attendance management
- Automated payroll calculation based on attendance and rules
- Custom salary structures with allowances and deductions
- Automatic SSF (Social Security Fund) and tax calculations
- Leave management and approval workflow
- Overtime, late arrival, and early departure tracking
- Automatic deduction of employee advances during payroll generation
- Payslip generation and monthly payroll reports
Yes — ScomsERP supports integration with various biometric devices to automate attendance tracking for employees and students. The system can sync real-time or scheduled attendance data directly from supported biometric machines.
- Integration with fingerprint, face recognition, and RFID devices
- Automatic import of attendance logs into the system
- Real-time or periodic syncing depending on device capability
- Support for multiple biometric devices across branches
- Compatible with common biometric brands used in Nepal and internationally
- Reduces manual entry errors and improves accuracy
Yes — ScomsERP supports online payment integration, allowing students, parents, and customers to make secure payments directly through the platform. The system can connect with popular payment gateways used in Nepal and internationally.
- Supports online fee payment for academic institutions
- Secure and real-time payment processing
- Automatic payment verification and receipt generation
- Integration available with major payment gateways, including:
- eSewa
- Fonepay
- ConnectIPS
- Bank payment integration (via API)
- Stripe (Multinational Financial Services
- Configurable for multiple branches or institutions
- Reduces manual reconciliation and improves accuracy
Yes — ScomsERP lets you create and customize templates so you can match your institution’s branding and needs. Templates are flexible and user-friendly, allowing non-technical users to design layouts and notifications easily.
- Drag-and-drop template designer for forms, reports, and certificates
- Upload and use your own images, logos, and backgrounds
- Custom fields: add, position, and bind fields (student, staff, fee, grades, etc.)
- WYSIWYG HTML templates for emails and printable documents
- SMS templates with variables (name, balance, due date) for quick notifications
- Preview and print/export templates (PDF/HTML) before publishing
- Save multiple template versions and revert to previous designs
- Role-based permission to control who can create or edit templates
- Import/export templates for reuse across branches or systems
Yes — ScomsERP provides comprehensive reporting tools that allow users to generate, view, and export a wide variety of reports. The system is designed to help institutions and organizations make data-driven decisions easily.
- Generate academic, financial, HR, attendance, and inventory reports
- Customizable reports to match your institution’s requirements
- Export reports in multiple formats such as PDF, Excel, and Html
- Automated scheduled report generation for daily, weekly, or monthly needs
- Branch-wise and user-wise reporting for multi-branch organizations
- Graphical dashboards and analytics for quick insights
To access ScomsERP, users need a valid account and internet-enabled device. The system is cloud-based, so no special hardware or software installation is required beyond a modern web browser.
- A registered user account with a username and password
- Internet connection and a device (PC, laptop, tablet, or smartphone)
- Compatible modern web browser (Chrome, Firefox, Edge, Safari)
- Optional two-factor authentication (2FA) for enhanced security
- Access permissions and roles configured by the institution or organization
ScomsERP is a cloud-based platform and a Progressive Web App (PWA), accessible from any modern device. It works seamlessly on desktops, laptops, tablets, and smartphones, providing flexibility for users to work from anywhere.
- Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari
- Supported devices: Desktop computers, laptops, tablets, and smartphones
- Operating systems: Windows 10 and above, macOS, Linux, Android, iOS
- Responsive design adapts to different screen sizes
- No additional software installation required
- Compatible with Windows, macOS, Android, and iOS operating systems
- Can be installed on devices like a native app as a PWA for offline access and quick launch
ScomsERP provides multiple support channels to assist users with any queries, technical issues, or guidance needed to use the platform effectively. The system also includes an automated support ticket system for faster issue resolution.
- Email support: Reach out to our support team via official email
- Phone support: Call our support helpline during working hours
- Live chat: Instant help via chat on our website or within the app
- Knowledge base: Access FAQs, tutorials, and user guides
- On-site support: Available for installations, training, or complex issues
- Remote assistance: Support team can connect remotely to resolve technical problems
- Support ticket system: Users can submit tickets for issues
- Automated ticket generation: If the same error occurs more than 3 times during submission, the system automatically creates a support ticket for faster resolution
ScomsERP is continuously improved and regularly updated to ensure security, performance, and the addition of new features. Updates are planned to minimize disruption to users while keeping the platform modern and reliable.
- Regular software updates with security patches and bug fixes
- Feature updates to enhance functionality and user experience
- Quarterly or monthly releases depending on the module and client requirements
- Automatic updates for cloud-based users without manual installation
- Notifications provided to users before major updates or downtime
- Continuous monitoring to identify areas for improvement
Yes — ScomsERP supports data migration from existing systems, ensuring a smooth transition without losing important information. Our team can assist in importing data securely and accurately.
- Migration of student, employee, and customer records
- Import of academic, financial, HR, and inventory data
- Support for CSV, Excel, and database exports from legacy systems
- Data validation to ensure accuracy during migration
- Assistance from the ScomsERP technical team for complex migrations
- Minimal downtime during the migration process
No — ScomsERP is a cloud-based platform and a Progressive Web App (PWA), so no special software installation is required. You can access it directly from any modern web browser on your device.
- Access ScomsERP from desktops, laptops, tablets, and smartphones
- Compatible with Windows 10 and above, macOS, Linux, Android, and iOS
- Supports Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari
- Responsive design adapts to different screen sizes
- Optional PWA installation for offline access and quick launch
- No additional software or plugins required
ScomsERP is designed to handle multiple users accessing the system at the same time without performance issues. The platform is scalable to meet the needs of institutions and organizations of any size.
- Supports hundreds to thousands of simultaneous users, depending on the plan and server capacity
- Multi-branch and multi-campus support with independent user roles
- Concurrent access for students, staff, administrators, and management
- Cloud-based architecture ensures performance under high user load
- System monitoring and load balancing to prevent slowdowns
- Scalable infrastructure allows upgrading user capacity as your organization grows
Yes — ScomsERP offers comprehensive training to ensure users can effectively utilize the platform. Training can be tailored for administrators, staff, and other users depending on their roles.
- On-site training sessions for staff and administrators
- Online training via webinars or video tutorials
- Step-by-step user guides and manuals
- Training for module-specific workflows (academic, HR, finance, etc.)
- Support during initial setup and configuration
- Ongoing refresher training for new features or updates
- Instructional training videos for self-paced learning
ScomsERP ensures that all your data is securely backed up and can be restored in case of accidental loss, system issues, or other unforeseen events.
- Automated daily backups of all system data
- Secure cloud storage for redundancy and disaster recovery
- Encrypted backup data to ensure confidentiality
- Ability to restore data from any backup point if needed
- Multiple backup copies stored across different servers for safety
- Monitoring and alerts to ensure backups are successfully completed
Yes — ScomsERP includes a dedicated parent portal that allows parents to stay updated on their child’s academic progress and school activities. Parents can access information securely using their own login credentials.
- View attendance records and leave history
- Check exam schedules, grades, and report cards
- Access fee statements, invoices, and payment history
- Receive school announcements, circulars, and notifications
- Track homework assignments and submission status
- Communicate with teachers and school administration
- Monitor extra-curricular activities and events
- Secure login with role-based access to ensure privacy
Yes — ScomsERP maintains detailed audit trails for both academic and financial activities, ensuring transparency, accountability, and compliance for institutions and organizations.
- Track changes in student records, grades, and attendance
- Record updates to financial transactions, fee payments, and invoices
- Detailed logs of user actions with timestamps and user information
- Support for branch-wise and module-wise audit tracking
- Reports for internal audits and regulatory compliance
- Alerts for unusual or unauthorized activities
- Historical data retention for reference and verification
Yes — ScomsERP offers a hybrid app that works across multiple platforms, providing the convenience of mobile access without needing separate native apps for Android and iOS.
- Single app works on both Android and iOS devices
- Access most ERP features including attendance, exams, fees, and communication
- Works offline for certain features with automatic sync when online
- Push notifications for important updates and alerts
- Secure login with role-based access control
- Integrates seamlessly with the web/PWA version
The ScomsERP hybrid app is compatible with most modern smartphones and tablets, and is available on major app stores for easy download and installation.
- Supported devices: Android smartphones and tablets, iPhone, and iPad
- Operating systems: Android 8.0 and above, iOS 12 and above
- Available on Google Play Store for Android devices
- Available on Apple App Store for iOS devices
- Seamless synchronization with the web/PWA version
- Responsive design optimized for different screen sizes
ScomsERP is primarily a cloud-based platform and a Progressive Web App (PWA), so a separate desktop installation is not required. However, it can be accessed via any modern browser on Windows, macOS, and Linux systems, providing full desktop functionality.
- Accessible on Windows 10 and above, macOS, and Linux
- No additional software installation required
- Full ERP functionality through the browser
- Option to install as a PWA for desktop-like experience and offline access
- Responsive design adapts to different screen resolutions
- Secure login with role-based access
Yes — ScomsERP provides a single login credential that can be used across all platforms including web, PWA, hybrid mobile app, and desktop browsers. This ensures seamless access and consistency across devices.
- Single username and password for web, PWA, mobile app, and desktop access
- Role-based access controls applied consistently across all platforms
- Optional two-factor authentication (2FA) for enhanced security
- Access to multiple branches, campuses, or organizations with the same login
- Unified dashboard and user profile synced across devices
- Reduces the need for multiple credentials and simplifies user management
ScomsERP apps are available for download from official app stores and can be accessed via web browsers for desktop and PWA installation.
- Android devices: Google Play Store
- iOS devices: Apple App Store
- Desktop and laptop access: Any modern web browser (Chrome, Firefox, Edge, Safari)
- Progressive Web App (PWA) installation: Directly from the web for desktop or mobile
- No separate installers needed for Windows, macOS, or Linux
- Unified login works across all platforms
Yes — ScomsERP is designed with strict data privacy and compliance measures to protect sensitive information and ensure adherence to regulations.
- Compliance with local and international data protection regulations
- Role-based access control (RBAC) to limit data access
- Encrypted data storage and HTTPS/SSL communication
- Regular security audits and vulnerability assessments
- Secure cloud hosting with data redundancy and backups
- Audit trails for academic, financial, and administrative activities
- Privacy policies and user consent management features
- Periodic security updates and monitoring to prevent unauthorized access
ScomsERP has a structured process for managing critical issues and incidents to minimize downtime and ensure business continuity.
- Automated alerts for critical system errors and failures
- Support ticket system to log and track incidents
- Automatic ticket generation if the same error occurs more than 3 times
- Prioritized response for high-impact issues affecting multiple users or branches
- Remote troubleshooting and resolution by the technical support team
- On-site assistance for complex or hardware-related issues
- Root cause analysis and corrective measures to prevent recurrence
- Regular updates and communication with affected users until resolution
Yes — ScomsERP offers demo and trial access so institutions and organizations can explore the platform before making a purchase decision.
- Request a live demo with our product experts to see features in action
- Trial access available for limited period to test core modules
- Hands-on experience with academic, financial, HR, and administrative modules
- Guided walkthroughs and support during the trial period
- Option to explore mobile, PWA, and hybrid app features
- Helps evaluate suitability for your institution or organization
Quantum Infosys is a leading software and technology company that builds modern digital solutions, including ScomsERP, cloud services, mobile apps, and custom enterprise software. The company focuses on helping businesses, academic institutions, and organizations streamline operations and adopt modern technology.
- Established in 2001 with decades of experience in software development.
- Specializes in web development, cloud services, hybrid and mobile applications, ERP systems, and IT consulting.
- Headquartered in Biratnagar, Nepal, with a branch office in Birtamode, Jhapa.
- Representative Office: 6805 Mayfield Rd, Mayfield Heights, Cleveland, OH, USA
- Serves over 1,000 clients across various sectors such as education, healthcare, retail, and corporate enterprises.
- Committed to quality, data security, and innovative technology solutions.
Yes — ScomsERP provides comprehensive training materials and user manuals to help users get started and efficiently operate the platform.
- Step-by-step user manuals for all modules (academic, finance, HR, etc.)
- Instructional training videos for self-paced learning
- Interactive tutorials and walkthroughs within the system
- FAQs and knowledge base for quick guidance
- Module-specific guides for administrators, teachers, staff, and parents
- Regular updates to training materials to reflect new features and changes
- Support during initial setup and onboarding
ScomsERP ensures that users are always informed about updates, new features, and important changes to the platform through multiple communication channels.
- In-app notifications and alerts for new features or changes
- Email announcements to registered users for major updates
- Release notes and documentation highlighting new functionalities
- Webinars or online sessions for feature walkthroughs
- Training materials and manuals updated with new features
- Customer support team available for queries regarding updates
- Periodic newsletters to keep users informed about improvements